Account Manager (F/M/X)
Mendo
Sales & Business Development
Paris, France
EUR 50k-60k / year
Posted 6+ months ago
Account Manager (F/M/X)
Join Mendo, a fast-growing tech company, as an Account Manager. In this critical role, you will manage client onboarding and engagement, oversee deployment strategies, deliver reports with actionable insights, ensure account health and growth, and implement gamification strategies. You should have 3+ years of account management experience, strong communication skills in French and English, a solid understanding of tech, and a client-centric mindset.
Suggested summary by Welcome to the Jungle
Permanent contract
Paris
A few days at home
Salary: €50K to 60K
Starting date: March 01, 2026
Experience: > 3 years
Key missions
Gestion de l'intégration des clients et de l'engagement, en supervisant le processus d'intégration et en créant des délais de projet.
Établissement et maintien de relations solides avec les clients, en effectuant des contrôles réguliers et en offrant un soutien continu.
Surveillance des stratégies de déploiement adaptées aux objectifs des clients, en recommandant des étapes efficaces.
Questions and answers about the job
The position
Job description
We’re growing fast and are looking for two motivated Account Managers to join our team and strengthen our client relationships. This critical role will empower our Account Executives (AEs) to focus on new business acquisition while you take ownership of client satisfaction and engagement, ensuring they get the most from Mendo’s platform.
As an Account Manager, you’ll play a key role in driving adoption and maximizing client impact. If you have a proven track record in Account Management within large enterprises and are excited about tech, we’d love to meet you!
What You’ll Do
👥 Client Onboarding & Engagement: Manage the onboarding process for new clients, create project timelines, and host key meetings with upper management involvement as needed.
🤝 Relationship Management: Conduct regular check-ins with clients for updates and feedback, offering continuous support to help clients fully utilize Mendo’s platform.
🚀 Deployment & Strategy: Oversee deployment strategies tailored to client goals, monitor feature usage, and recommend effective next steps.
📊 Reporting & Analysis: Configure and deliver reports with actionable insights; lead quarterly calls to review ROI and strategize for future engagement.
🌱 Account Health & Growth: Ensure account health and satisfaction, drive retention, manage renewals, and align terms with client needs.
🎮 Gamification & Improvement: Implement gamification strategies to boost platform engagement; oversee pilot projects to guarantee success and readiness for full deployment.
Preferred experience
Who We’re Looking For
✔️ Account Management Experience: 3+ years in Account Management, ideally with large enterprise clients.
✔️ Strong Communication Skills: Fluent in French and English.
✔️ Technical Aptitude: Solid understanding of tech, especially in generative AI.
✔️ Upsell Driven: Passionate about uncovering upsell opportunities and securing renewals.
✔️ Client-Centric Mindset: Ability to anticipate and address the unique challenges of large enterprises.
Recruitment process
First discovery call with a member our Team
Use case & technical call with CEO, Sales Manager & CTO
Meet the team
Final round with two co-founders
Want to know more?
Rencontrez Clément, Head of Sales
Rencontrez Alexandre, Co-Fondateur & CTO