We’re looking for a curious, technically-minded Systems Operations Support Analyst to join our innovative team. You’ll be the go-to person for all things Systems Operations, managing support tickets, onboarding and offboarding and keeping internal systems running smoothly. If you enjoy solving problems, improving processes, and learning how things fit together, this is a great opportunity to grow and be part of a friendly, forward-thinking company loved by families across the UK and beyond.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like this one.

• Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000.

• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.

• Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50.

• Named one of TIME Magazine’s Top 100 Inventions of 2020.

• We’re 200 employees spread across the UK, US, France, Australia, Canada, Singapore, the Netherlands, Romania and China.. and growing!

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it!

Yoto’s Systems Operations Team

Forming part of the global Yoto Operations team, the Systems Operations Team is responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business. Working closely with all teams in the wider business, the Systems Operations team ensures systems meet the business’s requirements as we scale so we are able to grow sustainably. The Systems Operations team is key in driving operational excellence - focusing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms.

What you’ll be doing:

Ticket & Support Management

• Act as the first responder for Systems Operations queries and issues

• Triage, resolve or escalate tickets using the team’s task tracker

• Progress tickets with clear updates, assigned owners, and realistic deadlines

• Maintain queue hygiene by reassigning, closing, or removing accidental tickets

• Review and improve the ticket submission form to reflect evolving needs

Platform & Access Support (with 3rd-party IT provider)

• Manage access and permissions in collaboration with our IT support partner

• Help manage Okta groups, permissions, application installs, and workflow setup

• Provide first-line support for platforms including Google Workspace, Okta, MDM tools, and Shopify

• Run monthly license checks with Finance using our asset and license management tool

• Conduct regular access reviews to ensure correct permissions across systems

• Assist in onboarding new platforms, including SSO setup and basic access configuration

People & Process

• Support new starter and leaver processes, including basic onboarding/offboarding workflows

• Maintain email groups and carry out periodic reviews for accuracy and housekeeping

• Collaborate with business teams and our external IT provider to support shared processes and tooling

Documentation & Collaboration

• Maintain and improve internal support content using Notion

• Create and update Service Management documentation, including SOPs and knowledgebase articles

• Circulate reports and updates to stakeholders as needed

• Support Systems Operations projects and provide general team support

• Ensure all responsibilities are carried out in line with team policies, training, and security standards

What you’ll bring:

• 2+ years in a similar IT support or systems coordination role

• Proven experience supporting multiple cloud-based tools in an admin or technical support capacity

• Confident managing tickets and contributing to process improvements

• Excellent attention to detail, organisation, and follow-through

• A service-first attitude, focused on resolving issues efficiently and professionally

• Friendly, proactive, and comfortable working with colleagues across the business

• Able to work independently and as part of a fast-paced hybrid team

Technical and practical skills:

• Strong working knowledge of Google Workspace, Okta, and MDM solutions

• Experience supporting MacOS and Windows environments

• Familiarity with service management tools (e.g. Jira, Zendesk, Freshservice)

• Understanding of automation and IPaaS platforms plus a curiosity about emerging tech (especially AI.) Nice to Have:

• Exposure to supply chain/logistics workflows

• Bonus: experience with Shopify and/or NetSuite

Salary: £35,000 - £45,000 based on experience

What you can expect from Yoto:

• Flexibility: Hybrid working - expectation of 1 day a week on average, but you are welcome to come in more than this. How you meet the minimum expectation is up to you, to ensure you're happy and productive in your role whilst also getting that vital face time with your colleagues. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.

• Financial: Generous share option programme so you’ll be invested in Yoto’s success. Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to to 3% employer contributions, following probation. Generous employee referral bonus scheme.

• Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles.

• Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.

• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children.

• People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development.

• Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.

We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.

We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators (check out our DEI selection), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion. Take a look at our website for more information on our approach to People and Planet.

Please only apply or engage with Yoto jobs posted on our careers page (careers.yotoplay.com or careers.yotoplay.com/en). All correspondence from our Talent team will only come through Teamtailor, our application tracking system.

Locations

Yoto HQ - UK

Remote status

Hybrid

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