About Unibuddy

We’ve grown at an incredibly fast pace since our launch in 2017. We’re the trusted student-recruitment partner to 600 higher ed institutions in 35 countries worldwide. Including the University of Cambridge, Kings College London, Boston University, University of Southern California, NYU Global Services, HEC Paris, and Erasmus.

We’ve raised over $33M from top-tier investors, and we’re on course to achieve our mission of empowering 10 million students to make the right choices in their higher ed journey.

What you’ll be doing…

As a Customer Success Manager, you’ll act as a strategic partner to our customers—ensuring they achieve meaningful value and return on investment (ROI) from Unibuddy. You’ll leverage customer data to craft compelling value narratives, support effective product adoption, and build strong, multi-level relationships across institutions.

Success in this role will be measured by renewal and retention rates, as well as your ability to proactively engage and guide customers towards their goals.

We’re seeking a candidate who can clearly demonstrate the following:

• Consultative and strategic thinking – Ability to align Unibuddy’s capabilities with institutional goals and act as a trusted advisor.
  

• Analytical and data storytelling skills – Confidence in analysing customer data and translating insights into a clear and impactful value narrative.
  

• Product expertise and adoption enablement – Experience guiding customers to maximise product value through adoption of key features.
  

• Exceptional relationship-building – Strong interpersonal and communication skills to manage day-to-day contacts and senior stakeholders.
  

• Proactive and solution-oriented mindset – Anticipates challenges, provides actionable recommendations, and drives customer outcomes.

• Organisational awareness and ownership – Manages timelines and internal communications, ensuring visibility on customer health and engagement.

Key Responsibilities

Customer Data & ROI Analysis

• Analyse customer data to identify patterns, challenges, and opportunities for increased impact.
  

• Translate insights into a clear value story that reinforces product ROI.

Product Adoption and Enablement

• Guide customers in using the Unibuddy platform to enhance student engagement and recruitment outcomes.
  

• Provide training, resources, and tailored recommendations to ensure adoption of key features.

Strategic Relationship Management

• Build and maintain strong, multi-level relationships with both operational users and senior stakeholders.
  

• Act as the primary point of contact, delegating to Support or Account Management teams as appropriate.
  

• Share best practices and strategic guidance regularly to help customers achieve success.

Customer Success Planning and Strategy

• Work with customers to align on recruitment and engagement goals, offering a roadmap for delivery.
  

• Proactively offer insights and actionable next steps to maximise customer outcomes.
  

• Keep internal stakeholders informed by maintaining timely updates within the customer success platform.

What's on offer

• Salary of £60,000-£65,000 (experience dependent)

• Hybrid working (currently 4 days remote and 1 day (Thursday) in the London office)

• Private healthcare provided by Bupa

• Mental health support is provided by Spill

• Life insurance

• Pension matched up to 6%

• 25 days of annual leave (pro-rata) plus national holidays, additional days at the end of the year for a company-wide shutdown!

Ready to become a buddy? Apply now

Have questions? Then please get in touch with the talent team at becomeabuddy@unibuddy.com

Unibuddy is an equal opportunity employer. We're actively looking to increase the diversity of our buddies across the company and we encourage people to apply from minority groups.

Department

Customer Success

Role

Senior Customer Success Manager

Locations

London Campus

Remote status

Hybrid

Yearly salary

£60,000 - £65,000

Employment type

Full-time

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