About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

About the company

Our client is an established leader in holistic and naturopathic medicine, providing comprehensive wellness solutions for over 35 years. Specializing in an integrative approach to healthcare, the team focuses on identifying and treating the root causes of illness through a diverse range of services, including traditional Chinese medicine, regenerative therapies, and clinical nutrition. They serve a wide demographic, from pediatrics to geriatric care, offering personalized treatment plans that emphasize longevity and the body’s innate healing capabilities.

As a mission-driven organization in the health and wellness sector, the team is dedicated to empowering patients through education and proactive lifestyle management. They foster a supportive and compassionate work environment where clinical expertise meets empathetic care. Operating from a premier facility in Hawaii, the practice integrates cutting-edge diagnostics with natural medicine to deliver life-changing results. This is an opportunity to join a seasoned team of professionals passionate about the future of whole-person wellness and integrative health.

Job Type Full-time

Job Summary This company is a premier holistic health and wellness clinic in Hawaii with a 38-year legacy of transforming lives through naturopathic medicine, acupuncture, and traditional wellness practices. We are seeking a high-energy, proactive Patient Care Coordinator to serve as the primary point of contact for our patients. This is not just a "reception" role; you are the bridge between a patient’s health struggle and their path to healing. Your goal is to manage high-volume outreach, build instant rapport, and ensure that every individual seeking care is successfully booked and confirmed. If you are a confident communicator who thrives in a fast-paced environment and wants to make a tangible impact on people's health, this is the role for you.

Key Responsibilities

• Manage a high volume of outbound and inbound activity, maintaining a standard of 150+ dials per day to new leads, existing patients, and follow-ups.
• Serve as the first point of contact, answering all incoming calls with a professional, warm, and authoritative voice.
• Schedule and book appointments for a wide range of services, including IV Therapy, Acupuncture, and General Naturopathic consultations.
• Proactively follow up on website leads and re-engage former patients to ensure continuity of care.
• Handle common patient objections regarding pricing, insurance, and decision-making with empathy and confidence.
• Maintain meticulous records in Google Sheets and Google Calendar to ensure the clinic schedule is optimized.
• Execute text and email follow-up sequences to minimize no-show rates and keep the patient pipeline moving.

• Proven experience in appointment setting or high-volume outbound calling.
• Exceptional verbal communication and a "strong" phone presence—must speak clearly and professionally.
• Active listening skills; the ability to have authentic conversations without sounding robotic or script-dependent.
• Experience handling sales objections (e.g., "It’s too expensive" or "I need to think about it") while maintaining a helpful, consultative tone.
• High organizational discipline with the ability to take detailed notes and manage daily tasks independently.
• Availability to work 8:00 AM to 5:00 PM Hawaii Standard Time (HST).
• A high-energy personality with a natural ability to motivate others and build trust quickly.

Nice-to-Haves

• Previous experience as a receptionist or coordinator in a medical or wellness clinic.
• Familiarity with Keap Pro or similar CRM software.
• Knowledge of or interest in Naturopathic Medicine and holistic health practices.
• Sales experience in a service-based industry.

🌎 Fully remote role with flexible working hours

🚀 Work with high-growth international companies

📈 Clear career progression to Account Executive and beyond

🎯 Performance-based bonuses and incentives

🤝 Direct hire with global clients (not outsourced)

🧠 Ongoing training, mentorship, and sales development support